Shipping information
Most important information about shipping
✓ Free shipping
✓ Returns are free
✓ Delivery time is approximately 5-7 working days
All information about shipping at Wolky can be found here
Minimum order value
Our minimum order value is £50.00.
Shipping costs
Shipping is 100% free of charge for shipments to the United Kingdom.
Customers from England, Wales and Scotland can return shoes free of charge via DHL.
Unfortunately, the free return procedure does not apply for returns from Northern Ireland and the islands, such as Shetland Island, Jersey and Guernsey. It also does not apply for free returns outside of the UK.
Where we deliver
At wolky.co.uk it is only possible to deliver packages at any location in the United Kingdom.
If you would like to have your order delivered at another place than into the United Kingdom, we’d ask you kindly to go to wolky.nl and pay in euro’s. If you would like to pay in dollars, you can place an order at wolky.com.
Carriers
By default, all parcels within the United Kingdom are transported with DHL or Royal Mail.
At the checkout, you have the option to leave a note for the carrier. For example, whether the package can be delivered to the neighbours.
Delivery time
Your order will normally be delivered within 5-7 working days between 08.00 and 18.00.
Do you have other wishes regarding the delivery time of your package? Please let us know and we will take this into account.
If items are unexpectedly out of stock, we will contact you. Availability of the items depends on the stock in our stores and warehouse. If you have ordered two or more items, it is possible that your order will be delivered in parts when one of the shoes you have ordered, came with an extended delivery time.
Tracing your order
After placing the order, you will automatically receive an e-mail containing your personal track-and-trace code once your order has shipped. With this code you can track your package.
Frequently asked questions about shipping
Shipping to the United Kingdom is 100% free of charge if you ship from England, Wales and Scotland. Unfortunately, we can not offer free returns from Northern Ireland and the islands, such as Shetland Island, Jersey and Guernsey.
If you would like us to deliver your order in another country than the UK, we ask you kindly to go to the following websites:
- To ship in Europe: www.wolky.nl (to pay in euros)
- To ship in the United States: www.wolky.com (to pay in dollars).
- To ship in the Netherlands & Belgium: www.wolky.nl
- To ship to Germany: www.wolky.de
We do our best to deliver all orders as soon as possible. Due to Brexit, delivery times may take longer than we wish. At this moment delivery takes approximately 5-7 working days.
Contact us as soon as possible by phone and we will do our best to rectify the problem in time.