Privacy Statement – Wolky.co.uk
Last updated: 19 May 2025
At Wolky.co.uk, we take your privacy seriously. As part of our commitment to protecting your personal data, we handle your information with the utmost care and in accordance with UK data protection laws – including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who We Are
Wolky.co.uk is operated by WoIR UK Ltd. We are the data controller responsible for handling your personal data through our website and services.
The Personal Data We Collect
When you use our webstore, we may collect the following personal data:
Name and contact details (such as address, telephone number, and email)
Billing and payment information
Gender and date of birth
IP address and device information
Order history and shopping preferences
We only collect the data we need to provide our services and ensure a seamless shopping experience.
Why We Collect Your Data
We use your personal data to:
Process your order and deliver your purchase
Personalise your shopping experience
Provide customer service and respond to queries
Send updates on similar products and price changes (with the option to unsubscribe at any time)
Keep you informed about our Wolky&Me loyalty programme
Send newsletters and promotional content (only with your explicit consent)
Legal Basis for Processing
We process your data based on the following lawful bases:
To fulfil a contract (e.g., processing your order)
With your consent (e.g., newsletters)
To comply with legal obligations
For our legitimate interests (e.g., improving our website and services)
Sharing Data
We only share your data with trusted third parties that help us deliver our services, such as payment providers, delivery services, and marketing platforms. If we transfer data outside the UK, we ensure that appropriate safeguards are in place.
Cookies
Our website uses cookies and similar technologies to personalise content and analyse site traffic. You’ll see a cookie notice the first time you visit, and you can manage your preferences through your browser settings at any time.
Google Analytics
We use Google Analytics to understand how our website is used. All IP addresses are anonymised, and we have agreements in place to ensure your data is handled securely and not shared with other Google services.
Security
We apply robust security measures to protect your data from unauthorised access or misuse.
Data Retention
We retain your data only for as long as needed to fulfil the purposes outlined above – and for as long as legally required (e.g., financial records are kept for seven years).
Your Rights
Under the UK GDPR, you have the right to:
Access your personal data
Request correction or deletion
Object to or restrict processing
Request data portability
Withdraw consent (where applicable)
To exercise these rights, please contact us using the details below. We may ask for proof of identity before processing your request.
Complaints
If you’re not satisfied with how we’ve handled your data, please let us know. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) via www.ico.org.uk.
Contact Us
WoIR UK Ltd.
Voorveste 15 BC
3992 DC Houten
Netherlands
01273-757419
Treat
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