Privacy Statement – Wolky.co.uk

Last updated: 19 May 2025

At Wolky.co.uk, we take your privacy seriously. As part of our commitment to protecting your personal data, we handle your information with the utmost care and in accordance with UK data protection laws – including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

Wolky.co.uk is operated by WoIR UK Ltd. We are the data controller responsible for handling your personal data through our website and services.

The Personal Data We Collect

When you use our webstore, we may collect the following personal data:

  • Name and contact details (such as address, telephone number, and email)

  • Billing and payment information

  • Gender and date of birth

  • IP address and device information

  • Order history and shopping preferences

We only collect the data we need to provide our services and ensure a seamless shopping experience.

Why We Collect Your Data

We use your personal data to:

  • Process your order and deliver your purchase

  • Personalise your shopping experience

  • Provide customer service and respond to queries

  • Send updates on similar products and price changes (with the option to unsubscribe at any time)

  • Keep you informed about our Wolky&Me loyalty programme

  • Send newsletters and promotional content (only with your explicit consent)

Legal Basis for Processing

We process your data based on the following lawful bases:

  • To fulfil a contract (e.g., processing your order)

  • With your consent (e.g., newsletters)

  • To comply with legal obligations

  • For our legitimate interests (e.g., improving our website and services)

Sharing Data

We only share your data with trusted third parties that help us deliver our services, such as payment providers, delivery services, and marketing platforms. If we transfer data outside the UK, we ensure that appropriate safeguards are in place.

Cookies

Our website uses cookies and similar technologies to personalise content and analyse site traffic. You’ll see a cookie notice the first time you visit, and you can manage your preferences through your browser settings at any time.

Google Analytics

We use Google Analytics to understand how our website is used. All IP addresses are anonymised, and we have agreements in place to ensure your data is handled securely and not shared with other Google services.

Security

We apply robust security measures to protect your data from unauthorised access or misuse.

Data Retention

We retain your data only for as long as needed to fulfil the purposes outlined above – and for as long as legally required (e.g., financial records are kept for seven years).

Your Rights

Under the UK GDPR, you have the right to:

  • Access your personal data

  • Request correction or deletion

  • Object to or restrict processing

  • Request data portability

  • Withdraw consent (where applicable)

To exercise these rights, please contact us using the details below. We may ask for proof of identity before processing your request.

Complaints

If you’re not satisfied with how we’ve handled your data, please let us know. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) via www.ico.org.uk.

Contact Us

WoIR UK Ltd.
Voorveste 15 BC
3992 DC Houten
Netherlands

info@wolky.co.uk

01273-757419

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